Customer Intimacy
Businesses lose $1.6 trillion each year to customer switching. Customer intimacy builds stronger relationships between brands and customers, making it the most important element of your business.
Businesses lose $1.6 trillion each year to customer switching. Customer intimacy builds stronger relationships between brands and customers, making it the most important element of your business.
As Automotive Head-up Display technology evolves, it's even more important for you to develop useful, focused, intuitive multi-channel product information....
Customer loyalty isn’t as easy as it sounds, but it is achievable. ...
Burnout is harmful to an organization’s overall efficiency and morale. Find out how you can prevent or alleviate it all together....
Product support offers a powerful opportunity to improve customer loyalty. Learn how OEMs and dealers are optimizing the automotive customer journey....
55% of people use explainer videos when making purchase decisions. And when consumers are learning about a new product they just purchased, they're three times more likely to watch a YouTube explainer video than open the instructions provided. Are you serving your customers well, with clear, well-produced explainer videos? ...
The automotive industry is vital to the economy—and to life as we know it and therefore our environment....
Despite these facts, going digital more and printing less is still a good idea for the environment—and your business. Here’s why....
Call listening boosts call center performance, customer support, and cost-effectiveness. Learn how quality monitoring improves your bottom line....
From retention rate to resolution rates, these seven customer service KPIs and metrics can tell you if your service team is offering the help customers need....
Businesses lose $1.6 trillion each year to customer switching. Customer intimacy builds stronger relationships between brands and customers, making it the most important element of your business....