Diagnostics and Repair

How Diagnostic Trouble Codes can Change the World

Diagnostic trouble codes help technicians repair vehicle malfunctions quickly and effectively. But did you know they can also curb transportation emissions?...

Rachel Huck
March 24th, 2023

Uncategorized

4 Ways Your Electronic Parts Catalog Can Build Your Business

The Age of the Electronic Parts Catalog For many years, automotive technicians and engineers were forced to receive and relay information about the parts required for maintenance and repair via manual research and tedious calling. “Before we ever had the online catalogs,” says Nicole Glenn, Service and Parts Director at...

Rachel Huck
March 24th, 2023

Uncategorized

How Building an Internal Knowledge Base Can Increase Your Company’s Profitability

Building an effective internal knowledge base can save your business time and money. But there's more to it than compiling all your company information into a website. ...

Rachel Huck
March 24th, 2023

Customer Experience

How Better Product Support Increases Sales and Eliminates Customer Fear of Technology

Technophobia is a common--even natural response to new technology. It also undermines product adoption. Find out how the right product support and service experience strategies can assuage fear of technology, so it's no longer a sales obstacle....

Rachel Huck
October 20th, 2021

Customer Experience

Automotive Head-up Displays

As Automotive Head-up Display technology evolves, it's even more important for you to develop useful, focused, intuitive multi-channel product information....

Gary Ragland
October 20th, 2021

Customer Experience

Three Ways to Improve Customer Loyalty in Your End-User Base

Customer loyalty isn’t as easy as it sounds, but it is achievable. ...

Rachel Huck
October 20th, 2021

Customer Experience

Call Center Stress Statistics: They’re Alarming, and Here’s What You Can Do About Them

Burnout is harmful to an organization’s overall efficiency and morale. Find out how you can prevent or alleviate it all together....

Rachel Huck
October 20th, 2021

Customer Experience

Automotive Customer Journey: Why Product Support is the Most Powerful (and Overlooked) Stage

Product support offers a powerful opportunity to improve customer loyalty. Learn how OEMs and dealers are optimizing the automotive customer journey....

Stephanie Whitmore
October 20th, 2021

Customer Experience

Are the Right Explainer Videos Representing Your Products on YouTube?

55% of people use explainer videos when making purchase decisions. And when consumers are learning about a new product they just purchased, they're three times more likely to watch a YouTube explainer video than open the instructions provided. Are you serving your customers well, with clear, well-produced explainer videos? ...

Amy Simonelli
October 20th, 2021

Diagnostics and Repair

How the Automotive Technician Shortage Hurts Everyone… and What to Do About It

Mass numbers of veteran techs are retiring and taking decades of tribal knowledge with them. What can you do about it?...

Stephanie Whitmore
October 20th, 2021